Shipping & Returns

Shipping.

1  Order Processing Time.
All orders are processed within 1-3 business days (excluding weekends and public holidays). You will receive an email confirmation with a tracking number once your order ships.

2  Domestic Shipping (Australia).
We offer standard & express shipping across Australia.
Standard: 3-5 business days — starts from $15 AUD
Express: 1-2 business days — starts from $25 AUD
(Exact costs are dependant on parcel weight & size)
Free Standard Shipping: On all orders over $500 AUD

3  International Shipping.
We currently ship to select international destinations. Shipping costs and delivery times are calculated at checkout based on your exact location. Note: Customers are responsible for any customs, duties, or import taxes applied by their local government.

4  Tracking Your Order.
Once your package leaves our facility, you can monitor its journey via the Australia Post Tracking portal using the tracking number provided in your shipping confirmation email.

5  Lost or Damaged Packages.
If your order is lost in transit or arrives damaged, please contact us at orders@eseu266.com.au within 7 days of the estimated delivery date so we can file a claim and resolve the issue.


Return & Refunds.

6  Refunds.
Refunds are not accepted due to reasons such as change of mind and only accepted if the product is: faulty or defective; does not match its description; or fails to perform as promised.

7  Returns.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at orders@eseu266.com, including "Returns Request" and your order number in the subject line. Please note that returns will need to be sent to the following address: Suite 12/20-28 Maddox Street, Alexandria NSW 2015, Australia.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are at the cost of the buyer, unless the product is: faulty or defective; does not match its description; or fails to perform as promised. 

For any return questions, contact info@eseu266.com.

7  Damages & issues.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

9  Exceptions / non-returnable items.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.  Unfortunately, we cannot accept returns on sale items or gift cards.

10  Exchanges.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

11  European Union 14 day cooling off period.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

12  Refund Notification.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at orders@eseu266.com, please include"Returns Waiting" and your order number in the subject line.